Refund policy

right of retention

The customer is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

defect rights

(1) A product that was already defective upon delivery (warranty case) will be replaced by NESH BOARDS at the customer's option and at NESH BOARDS' expense with a product that is free of defects or have it professionally repaired (subsequent performance). The customer is informed that there is no warranty case if the product had the agreed quality at the time of the transfer of risk. A warranty case does not exist in the following cases in particular:

  1. a) in the event of damage caused by misuse or improper use by the customer,
  2. b) for damage caused by the products being exposed to harmful external influences (in particular extreme temperatures, humidity, unusual physical or electrical stress, voltage fluctuations, lightning, static electricity, fire).

(2) NESH BOARDS also does not provide any guarantee for a fault that has arisen as a result of improper repairs by a service partner not authorized by the manufacturer.

(3) Both in the case of repairs and in the case of replacement delivery, the customer is obliged to send the product to the return address specified by NESH BOARDS at the expense of NESH BOARDS, stating the order number. Before submitting the product, the customer must remove any items he has inserted from the product. NESH BOARDS is under no obligation to inspect the product for the incorporation of such items. NESH BOARDS is not liable for the loss of such items, unless it was immediately apparent to NESH BOARDS when the product was taken back that such an item had been inserted into the product (in this case NESH BOARDS will inform the customer and keep the item ready for the customer to pick up; the customer bears the resulting costs). In addition, before sending in a product for repair or replacement, the customer must, if necessary, make separate backup copies of the system software on the product, the applications and all data on a separate data medium and deactivate all passwords. Liability for data loss is not taken. Likewise, after the repaired product or replacement product has been returned to the customer, it is the customer's responsibility to install the software and data and to reactivate the passwords.

(4) The customer's obligation to pay damages in the event of a breach of the obligation to return the goods for which the customer is responsible is based on the statutory provisions.

(5) The customer can choose to withdraw from the contract or reduce the purchase price if the repair or replacement delivery does not lead to a contractual condition of the product within a reasonable period of time.

(6) In addition, there may also be claims against the manufacturer within the framework of a guarantee granted by the manufacturer, which are based on the corresponding guarantee conditions.

(7) The statutory warranty of NESH BOARDS ends two years after delivery of the goods. The deadline starts once goods are received.